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Data Recovery
Masters, a division of CTE Computer
Camera Memory and CD Media
Submission Form and Instructions
Use this form to submit
Camera Memory
and CD, CD-R, CD-RW, and DVD Media.
To submit Hard Drives, use
the Hard Drive Submission Form found here.
To submit corrupted or damaged
camera memory for data recovery, follow the
steps below:
1. Print out this form.
2. Fill out this form completely. Incomplete forms will result in delays
in your data recovery.
3. Enclose this completed form, your camera memory, the diagnostic fee
(can be applied towards data recovery cost) and ship to our address. We
recommend UPS or Federal Express to assure that your data is recovered
quickly. We also recommend you insure your shipment.
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Diagnostic
Analysis Fee |
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| Optical
Media, CDR, CDRW |
$99.00 |
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| Camera
Memory, Smart Media, Compact Flash, Memory Stick |
$99.00 |
4. After we receive your CD or Camera Memory, we will quickly perform a Diagnostic Analysis.
We will then contact you via email and telephone to discuss your options
including:
How much data can or can not be recovered.
How you would like the data returned to you
(on a new CD Rom, or Zip format).
What priority you would like and how quickly you would like the
recovery done.
5. We will then perform the recovery per your instructions and return the
Data to you fast via UPS or Federal Express.
6. If you have any questions, you can email us at recovery@datarecoverymasters.com or
call us at (562) 421-7105. PLEASE NOTE: We may not be able to answer any specific
questions about your data recovery situation until we perform a Diagnostic
Analysis on your media.
Drive Submission Address:
Data Recovery Masters - CTE Computer
3818 Canehill
Long Beach, CA 90808
USA
_______________________________________________________________________
Media Submission Form (fill out completely)
Name __________________________________________________________________
Company _______________________________________________________________
Address ________________________________________________________________
Note: Please give a street address. UPS and FEDEX do not ship to Post Office
boxes.
City ___________________________________________________________________
State __________________________________________________________________
Zip ___________________________________________________________________
Country _______________________________________________________________
Voice Phone (_______)___________________________________________________
Fax Phone (_______)_____________________________________________________
Pager (_______)___________________________________________________
Email Address __________________________________________________________
How did you hear of us?
__________________________________________________
Damaged Media Information Summary
Type of Media Camera Memory ___ CD ___ CD-R ___ CD-RW ___
DVD ___ Other
Media Size (if known)
______________________________________________________
Model, Serial Number, if any _______________________________________________
Data Operating System (Windows 95, 98, 2000, XP, NT, DOS, MAC,
UNIX, etc) _________
Describe Problem _________________________________________________________
__________________________________________________________________________
Return Data on CD Rom, or Zip ________________________________
If Return on Zip, new Zip Cartridge size requested ___________________
Fill out and enclose this entire form. Submit with your Media and Diagnostic payment.
Please answer the questions as best as you can. Skip any questions
you are unsure of the answer.
What kind of repair do you think you will need? (Choose One)
[ ] FAT 16 Repair [ ] Compressed Repair [ ] FAT32 Repair [ ] NTFS Repair
If you do not know which repair you need, we will determine it for you during
our evaluation.
Do you want priority service? (optional)
Recovery jobs are done on a first come, first served basis. Call
for current turnaround schedule. Priority Service places your job
at the head of the line, ahead of all other non-priority jobs.
Typically, Priority Service jobs are on the bench within 12
business hours. Non-Priority Service jobs take longer.
Priority Service is an
additional fee. To request Priority Service, check the box below
and enclose the Priority Service fee along with your Diagnostic
Payment.
[ ] Priority Diagnostic Analysis + $150.00
Do you want important data copied onto a CD or Zip disk after the recovery?
(optional)
[ ] Data written to Zip Disk (up to 100MB) +$25.00/ Zip
[ ] Data written to CD (up to 600 MB) +$50.00/ CD
Do you want us to call you after evaluating the drive?
By default, the Data Recovery Agent will only contact you after evaluating the
drive if it appears that all data cannot be recovered. If you want the Data
Recovery Agent to contact you after the evaluation, check here: ____
PAYMENT INFORMATION
Enclose the Minimum Diagnostic Fee. If you are requesting Priority
Service, enclose an additional $150. The Diagnostic Analysis fee
will be applied towards the actual data recovery cost and is not refundable.
Payment in the form of Check, Credit Card, Money Order, Cashiers Check,
Cash is accepted. Note that personal checks will delay your data recovery
while the bank clears your check.
PAYMENT METHOD (CHOOSE ONE)
Please specify a payment method. Your request will only be placed in line
and eligible to be worked on when a valid payment method has been
received.
NOTE: Applicable local taxes may be added to the charges.
[ ]Visa [ ]Master Card
Cardholder Name: __________________________________________________________
Credit Card Number: _______________________________________________________
Exp Date: ______/_______
Credit Card Security Code (CCV): ______________
Cardholder Billing Address: _______________________________________________
Cardholder Billing City, State, Zip: ______________________________________
I agree to the payment terms in the Credit Card Holders Agreement.
Cardholder Signature:
__________________________________________________
NOTE: On all credit card payments, the recovered data will be shipped to the exact
address as listed on the credit card account. Shipping to a different address
is not possible.
[ ] CHECK
The check must be numbered, imprinted with your name and address, signed,
and made out to CTE Computer. There is a $49 charge for any check returned
by the bank unpaid.
RETURN SHIPPING INFORMATION
Return shipping method (choose one)
[ ] UPS Next Day Air with Saturday Delivery
[ ] UPS Next Day Air without Saturday Delivery
[ ] UPS Next Day Air
[ ] UPS Second Day Air
[ ] FedEx Priority Overnight
[ ] FedEx Standard Overnight
[ ] FedEx Economy (2nd Day)
Return shipping payment (choose one)
[ ] UPS or FedEx Account Number: ____________________.
[ ] Bill to my credit card as listed above
Return shipping insurance (choose one)
Data Recovery Masters and CTE Computer is not responsible for any damages, loss, and theft incurred
during shipping. Data and drives may be moved or shipped between
our facilities for faster recovery. We recommend insuring your
drive. Check one of the following:
[ ] I am purchasing shipping insurance from the shipper (UPS or FedEx). I
fully understand the coverage this insurance provides. (Only covers
replacement of hardware, not data.).
Value of hardware shipped: $__________ If this area is left blank,
your data will
not be insured.
[ ] I am declining shipping insurance. Data Recovery Masters - CTE Computer will not be held
responsible for any damages, loss, or theft that occur in transit.
SERVICE LIMITATIONS
We cannot guarantee the amount of data that can be recovered. If we determine
that not all data can be recovered, we will call you for your approval before
completing the repair.
We cannot guarantee the amount of time spent on the recovery.
Most standard recoveries take no more than four work days.
Most priority repairs take no more than two work days.
WAIVER OF LIABILITY
I, ______________________________________, grant permission to
CTE Computer ("CTE") to perform any action they deem necessary to attempt to
repair my hard drive. I understand that this procedure is a final attempt
towards the recovery of data from the hard drive and could result in loss of
part, or all, of the data stored thereon and that CTE makes no warranty or
guarantee as to the success of its attempts. Furthermore, I release CTE from
any liability for any data loss which may occur during, or as a result of,
this procedure. I also release CTE from any liability for any theft, loss,
damage or destruction to the drive and any other hardware, diskettes, or
other media sent to CTE in connection with this Waiver.
ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A
RESULT OF ANY CTE ACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED.
I also understand that, even if the drive is successfully recovered,
there is a possibility that individual files and directories on the drive may
still be inaccessible due to the type of damage originally sustained. In
addition, I agree to pay the applicable fee for these services by CTE,
plus shipping and handling expenses as follows:
CTE does not pay for return shipping. Shipping insurance and other
expenses are the undersigned's responsibility.
If the customer cancels or decides not to proceed with the full data recovery,
Drives submitted for data recovery will not be returned unless prior
arrangements are made with CTE. Drives left with CTE for over 30
days become the property of CTE Computer.
The Customer aggress that the total liability of CTE or its contractors or suppliers
to the Customer shall in no event exceed the total sums paid by the Customer to CTE.
I agree to accept the responsibility for shipping the system or hard drive to
CTE. CTE will not be responsible for any damages, loss, or theft incurred
during the shipping process and any loss or claim against such agents shall
be solely by and on the behalf of the undersigned.
If
making all or any portion of balance due payable by credit card, I
agree to the terms in the Credit Card Holders Agreement.
I agree to all of the foregoing conditions.
Print Name ______________________________________________________________
Signature _______________________________________________________________
Title ___________________________________________________________________
Date ____________________________________________________________________
Declaration of ownership and authority
I, _____________________________________________, am the legal
owner of the hardware described below and/or am the duly authorized
representative of
_______________________________________________ (Company name if hardware is
owned by corporation, agency, etc.). My signature will attest to the fact
that I am the legal owner, or an officer of the above named company, or am
empowered by its governing body, to act in its behalf for matters relating
to the attached Agreement in regard to the property identified above.
Print Name ______________________________________________________________
Signature _______________________________________________________________
Title ___________________________________________________________________
Date ____________________________________________________________________
MEDIA INFORMATION DETAIL SECTION
1. Media has been in service for _______ Months ________ Years
2. Is Media under warranty? _____Yes _____ No
3. If necessary, do we have permission to open the media? (Opening drive may VOID Warranty)
_____Yes _____ No
4. Does the media appear to be physically damaged? _____Yes _____ No
5. Please explain the symptoms of the problem. Also, describe what has
been done to attempt to fix the problem. Please use additional pages if
necessary.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
6. Please list any critical directories and files. For example,
"C:\DATA\filename.txt", "D:\EMAIL\*.ARC". Be as thorough as possible,
specific filenames will help us the most. File extensions will also be
helpful. Include only those files that do not exist on any other drive or
backup set. Please use additional pages if necessary.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
7. Was the computer protected from viruses using an antivirus program?
____Yes ____No Software and version used: ________________.
8. What kind of computer was the drive in?
____XT ____286 ____386 ____486 ____Pentium
9. Is the media from a Name-Brand computer such as Compaq, Dell, or
Hewlett-Packard?
____Yes ____No Brand of Computer: ___________________________.
10. Additional Comments: ____________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Fill out and enclose this entire form. Submit with your Media and Diagnostic payment.
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