Data Recovery Masters - CTE Computer Data Recovery Computer Media Hard Drive Submission Form and Instructions To submit a corrupted or damaged hard drive for data recovery, follow the steps below: 1. Print out this form. 2. Fill out this form completely. Incomplete forms will result in delays in your data recovery. 3. Enclose this completed form, your hard drive, the diagnostic fee (can be applied towards data recovery cost) and ship to our address. We recommend UPS or Federal Express to assure that your data is recovered quickly. We also recommend you insure your shipment. Diagnostic Fee 3.5" Floppy Disk $99.00 Zip 100, 250 Cartridge $99.00 Hard Drive, smaller than 10 Gig $99.00 Hard Drive, 10 Gig or larger $150.00 Hard Drive, 40 Gig or larger $199.00 Optical Media, CDR, CDRW $99.00 Camera Memory, Smart Media $89.00 Comact Flash, Memory Stick 4. After we receive your drive, we will quickly perform a Diagnostic Analysis. We will then contact you via email and telephone to discuss your options including: How much data can or can not be recovered. How you would like the data returned to you (on a new Hard Drive, CD Rom, or Zip format). What priority you would like and how quickly you would like the recovery done. 5. We will then perform the recovery per your instructions and return the Data to you fast via UPS or Federal Express. 6. If you have any questions, you can email us at recovery@datarecoverymasters.com or call us at (562) 421-7105. PLEASE NOTE: We can not answer any specific questions about your data recovery situation until we perform a Diagnostic Analysis on your drive. Drive Submission Address: Data Recovery Masters - CTE Computer 3818 Canehill Long Beach, CA 90808 USA _______________________________________________________________________ Drive Submission Form (fill out completely) Name __________________________________________________________________ Company _______________________________________________________________ Address ________________________________________________________________ Note: Please give a street address. UPS and FEDEX do not ship to Post Office boxes. City ___________________________________________________________________ State __________________________________________________________________ Zip ___________________________________________________________________ Country _______________________________________________________________ Voice Phone (_______)___________________________________________________ Fax Phone (_______)_____________________________________________________ Pager (_______)___________________________________________________ Email Address __________________________________________________________ How did you hear of us? __________________________________________________________ Damaged Drive Information Summary Drive Manufacturer _______________________________________________________ Drive Size _______________________________________________________________ Drive Model, Serial Number _______________________________________________ Data Operating System (Windows 95, 98, 2000, XP, NT, DOS, MAC, etc) _______________ Describe Problem _________________________________________________________ __________________________________________________________________________ Return Options ___________________________________________________________ Return Data on Hard Drive, CD Rom, or Zip ________________________________ If Return on Hard Drive, new Hard Drive size requested ___________________ Fill out and enclose this entire form. Submit with your Hard Drive and Diagnostic payment. What kind of repair do you think you will need? (Choose One) [ ] FAT 16 Drive Repair [ ] Compressed Drive Repair [ ] FAT32 Drive Repair [ ] NTFS Drive Repair  If you do not know which repair you need, we will determine it for you during our evaluation. Do you want priority service? (optional) Priority Service repairs are processed in the order in which they are received and are placed ahead of Standard repairs. There is a $50 bench fee for Priority Repairs canceled after work has begun. [ ] Priority Diagnostic Analysis + $150.00 Do you want important data copied onto a CD or Zip disk after the recovery? (optional) By default, your drive is returned so that you can access the recovered data on the drive. Operating Systems are not reloaded. If you want some data written to a backup disk for safety purposes you can choose one of the options below. If you are sending in a laptop and want us to write data to a CD, please include a PCMCIA network card with the laptop and a bootable driver disk for the PCMCIA network card. Without such a card we will not be able to write data onto a CD. [ ] Data written to Zip Disk (up to 100MB) +$25.00/ Zip [ ] Data written to CD (up to 600 MB) +$50.00/ CD Do you want us to call you after evaluating the drive? By default, the Data Recovery Agent will only contact you after evaluating the drive if it appears that all data cannot be recovered. If you want the Data Recovery Agent to contact you after the evaluation, check here: ____ PAYMENT INFORMATION Enclose the Minimum Diagnostic Fee. If you are requesting Priority Service, enclose an additional $125. This fee can be applied towards the actual data recovery cost and is not refundable. Payment in the form of Check, Credit Card, Money Order, Cashiers Check, Cash is accepted. Note that personal checks will delay your data recovery while the bank clears your check. PAYMENT METHOD (CHOOSE ONE) Please specify a payment method. Your request will only be placed in line and eligible to be worked on when a valid payment method has been received. NOTE: Applicable local taxes may be added to the charges. [ ]Visa [ ]Master Card Cardholder Name: __________________________________________________________ Credit Card Number: _______________________________________________________ Exp Date: ______/_______ Security Code (3 or 4 digits) __________ Cardholder Billing Address: _______________________________________________ Cardholder Billing City, State, Zip: ______________________________________ I agree to the terms in the Credit Card Holders Agreement. Cardholder Signature: __________________________________________________________ NOTE: On all credit card payments, the Drive will be shipped to the exact address as listed on the credit card account. Shipping to a different address is not possible. [ ] CHECK The check must be numbered, imprinted with your name and address, signed, and made out to CTE Computer. There is a $49 charge for any check returned by the bank unpaid. RETURN SHIPPING INFORMATION Return shipping method (choose one) [ ] UPS Next Day Air with Saturday Delivery [ ] UPS Next Day Air without Saturday Delivery [ ] UPS Next Day Air [ ] UPS Second Day Air [ ] FedEx Priority Overnight [ ] FedEx Standard Overnight [ ] FedEx Economy (2nd Day) Return shipping payment (choose one) [ ] UPS or FedEx Account Number: ____________________. [ ] Bill to my credit card as listed above Return shipping insurance (choose one) Data Recovery Masters and CTE Computer is not responsible for any damages, loss, and theft incurred during shipping. Data and drives may be moved or shipped between our facilities for faster recovery. We recommend insuring your drive. Check one of the following: [ ] I am purchasing shipping insurance from the shipper (UPS or FedEx). I fully understand the coverage this insurance provides. (Only covers replacement of hardware, not data.). Value of hardware shipped: $__________ [ ] I am declining shipping insurance. Data Recovery Masters - CTE Computer will not be held responsible for any damages, loss, or theft that occur in transit. SERVICE LIMITATIONS We cannot guarantee the amount of data that can be recovered. If we determine that not all data can be recovered, we will call you for your approval before completing the repair. We cannot guarantee the amount of time spent on the recovery. Most standard recoveries take no more than four work days. Most priority repairs take no more than two work days. WAIVER OF LIABILITY I, ______________________________________, grant permission to CTE Computer ("CTE") to perform any action they deem necessary to attempt to repair my hard drive. I understand that this procedure is a final attempt towards the recovery of data from the hard drive and could result in loss of part, or all, of the data stored thereon and that CTE makes no warranty or guarantee as to the success of its attempts. Furthermore, I release CTE from any liability for any data loss which may occur during, or as a result of, this procedure. I also release CTE from any liability for any theft, loss, damage or destruction to the drive and any other hardware, diskettes, or other media sent to CTE in connection with this Waiver. ALL CLAIMS FOR LIABILITY AND/OR LOSS INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY OCCUR AS A RESULT OF ANY CTE ACTION (OR INACTION) ARE HEREBY EXPRESSLY WAIVED. I also understand that, even if the drive is successfully recovered, there is a possibility that individual files and directories on the drive may still be inaccessible due to the type of damage originally sustained. In addition, I agree to pay the applicable fee for these services by CTE, plus shipping and handling expenses as follows: CTE does not pay for return shipping. Shipping insurance and other expenses are the undersigned's responsibility. If the customer cancels or decides not to proceed with the full data recovery, Drives submitted for will not be returned unless arrangements are made with CTE prior to submission. Returned Drives are subject to a reassembly fee. Drives left with CTE for over 30 days become the property of CTE Computer. The Customer aggress that the total liability of CTE or its contractors or suppliers to the Customer shall in no event exceed the total sums paid by the Customer to CTE. I agree to accept the responsibility for shipping the system or hard drive to CTE. CTE will not be responsible for any damages, loss, or theft incurred during the shipping process and any loss or claim against such agents shall be solely by and on the behalf of the undersigned. If making all or any portion of balance due payable by credit card, I agree to the terms in the Credit Card Holders Agreement. I agree to all of the foregoing conditions. Print Name ______________________________________________________________ Signature _______________________________________________________________ Title ___________________________________________________________________ Date ____________________________________________________________________ Declaration of ownership and authority I, _____________________________________________, am the legal owner of the hardware described below and/or am the duly authorized representative of _______________________________________________ (Company name if hardware is owned by corporation, agency, etc.). My signature will attest to the fact that I am the legal owner, or an officer of the above named company, or am empowered by its governing body, to act in its behalf for matters relating to the attached Agreement in regard to the property identified above. Print Name ______________________________________________________________ Signature _______________________________________________________________ Title ___________________________________________________________________ Date ____________________________________________________________________ DRIVE INFORMATION DETAIL SECTION Please answer these questions to the best of your ability: 1. What type of drive is it? __ IDE hard disk __ Iomega ZipTM disk __ Iomega JazTM disk __ Laptop hard disk: If the drive is a laptop hard disk, send in the entire laptop, with drive still in the laptop. Include the power supply. If the laptop has a network card, please include the network card and any drivers. The laptop must have a functioning floppy disk drive so that the laptop can be booted using a bootable diskette. __ SCSI hard disk: If the drive is a SCSI drive, please send in the drive controller and drive cable if convenient. If you are unable to send in the controller and cable, we will attempt to use our SCSI controllers to read the drive. __ RLL/MFM hard disk: If the drive is an MFM or RLL drive, please include the drive controller and the drive cable. We cannot attempt any repair of an MFM or RLL drive without the drive controller that was used to originally format the drive. __ Other removable disk: If the drive is a removable drive type not listed, include the drive unit and necessary software, as well as the disk you want us to repair. NOTE: If the drive type is not listed above, please contact Data Recovery Masters CTE Computer Data Recovery before sending in drive. 2. Drive has been in service for _______ Months ________ Years 3. Is Drive under warranty? _____Yes _____ No 4. If necessary, do we have permission to open drive? (Opening drive may VOID Warranty) _____Yes _____ No 5. Does the drive appear to be physically damaged? _____Yes _____ No CAUTION: If the computer cannot detect the presence of the hard drive (from within CMOS), or if you hear unusual clicking or scratching sounds coming from the drive when the computer is on, the drive is probably physically damaged. Call for pricing on physically damaged drives. 6. Please explain the symptoms of the problem. Also, describe what has been done to attempt to fix the problem. Please use additional pages if necessary. __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ 7. Please list any critical directories and files. For example, "C:\DATA\filename.txt", "D:\EMAIL\*.ARC". Be as thorough as possible, specific filenames will help us the most. File extensions will also be helpful. Include only those files that do not exist on any other drive or backup set. Please use additional pages if necessary. __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ 8. If known, please list the partition size and circle the appropriate partition type for each partition on this drive: Partition 1: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS Partition 2: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS Partition 3: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS Partition 4: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS Partition 5: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS Partition 6: __________ [ ] FAT 16 [ ] FAT32 [ ] NTFS 9. Was the drive compressed using a compression program such as DoublespaceTM or DrivespaceTM? ____Yes ____No Software and version used: ________________. 10. Was the drive protected from viruses using an antivirus program? ____Yes ____No Software and version used: ________________. 11. What kind of computer was the drive in? ____XT ____286 ____386 ____486 ____Pentium 12. Is the hard drive: ___the primary hard drive, ___the secondary hard drive or, ___the only hard drive in the computer? 13. Is an EIDE card used to translate between the computer and the hard drive? ____Yes ____No EIDE card Name: _____________________. 14. Is the hard drive from a Name-Brand computer such as Compaq, Dell, or Hewlett-Packard? ____Yes ____No Brand of Computer: ___________________________. 15. Additional Comments: ____________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ Fill out and enclose this entire form. Submit with your Hard Drive and Diagnostic payment.